Installation options

Effective date: 26th April 2019

Last updated: 9th May 2019

Item descriptions, deliverables and lead times 

Remote Installations

Lead time (all items)

The next three available dates for installations are offered 5 working days from submission & validation of pre-installation checklist.

Remarque:if the deliverables cannot be fulfilled in a single remote session then additional remote session/s will be undertaken until work is completed.

Item Description: Go Connect Server and two clients

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Install server software, install license, connect to PBX, ensure extensions are monitored and controllable.
  • Install client software on first desktop device and ensure it connects to the server and controls handset as expected. 
  • Undertake same exercise on a second desktop device with on-site resource observing. 
  • Assist on-site resource with configuration of third desktop device.
  • Provide telephone support for remainder of day and the following day should the on-site resource require it.

Item Description: Go Connect server and 'Standard / Controlled' application integration up to two clients

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Install server software, install license, connect to PBX, ensure extensions are monitored and controllable.
  • Install client software on first desktop device and ensure it connects to the server and controls handset as expected. 
  • Set up and test application integration on a single user PC.
  • Undertake same exercise on a second desktop device with on-site resource observing. 
  • Assist on-site resource with configuration of third desktop device.
  • Provide telephone support for remainder of day and the following day should the on-site resource require it.

Item Description: 'Standard / Controlled' application integration (new site) up to two clients

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Set up and test application integration on a single existing user PC already installed and configured with client software.
  • Undertake same exercise on a second desktop device with on-site resource watching observing Provide telephone support for remainder of day and the following day should the on-site resource require it. 

Item Description: 'Standard / Controlled' application integration (existing site) up to two clients

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Set up and test application integration on a single existing user PC already installed and configured with client software.
  • Assist on-site resource with configuration of second desktop device.
  • Provide telephone support for remainder of day and the following day should the on-site resource require it.

On-Site Installations (UK Only)

Lead time (all items)

The next three available dates for installations are offered 5 working days from submission & validation of pre-installation checklist.


Item Description: On Site Installation 1 day (within standard travel zone)

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Install server software, install license, connect to PBX, ensure extensions are monitored and controllable.
  • Install client software on first desktop device and ensure it connects to the server and controls handset as expected.
  • Set up and test application integration on a single user PC.
  • Undertake same exercise on up to ten desktop device with on-site resource watching.
  • Assist on-site resource with configuration of desktop device.
  • Provide telephone support for the following day should the on-site resource require it.