As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
Business Intelligence is a charting tool designed to give managers and supervisors a high level graphical overview of their inbound and outbound call statistics.
Business Intelligence uses a browser connection to access the information enabling the user to quickly analyze the performance of call handling within the business from both desktop and portable devices.
Charts can be instantly viewed using pre-defined or custom date ranges for multiple variables such as answered / missed, direction, device etc. Filters can also be applied to narrow down the results. Chart types can range from bar, line and pie.
The data is stored on the Go Connect server, which also acts as the web server, so no additional infrastructure is required. The feature is enabled through a "charting" license which can be installed just like any other Go Connect license. Each license will allow a single browser connection.