What is Go Connect Desktop?
Go Connect Desktop is the standard user desktop client (available on PC and Mac), providing a range of features dependent upon the license type used.
Go Connect Office
Features include desktop call control, presence, messaging, click to dial, integration with Outlook, Google Contacs and Lotus Notes but excludes integration to the other CRM and database systems supported by Go Connect CRM.
Go Connect Office Plus
Office Plus provides all the features Office and in addition, provides enhanced call history.
Preferred device selection, availability-based actions and the Presence window's combined view also available with this license.
Go Connect CRM
CRM provides all the features of Office Plus and in addition, provides integration (caller preview, screen popping, Address Book searching) to an extended range of popular CRM and other customer facing applications.
Other databases can be supported on request. Click here to find out more about the applications we work with.
Go Connect Office, Office Plus & CRM Features
Searching contacts in one or multiple integrated CRMs or database applications while your phone is ringing so you know who is calling before you answer the phone
Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse
Full range of "click-to-dial" options available (integrated CRM or database applications, quick dial, web page, tapi dialling and others)
Provides local call logs, enabling you to view previous calls (including missed calls) and return the call easily
Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them
Users can search for existing contacts or create new ones easily while on the telephone
Caller's contact record is displayed in the integrated application