Product Support Lifecycle
Go Connect PC
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.1 | NA | 1st March 2012 | |
| 2.1 | NA | 1st March 2012 | |
| 2.2 | 10 | NA | 1st March 2013 |
| 2.3 | 17 | NA | 30th September 2014 |
| 2.4 | 19 | NA | 16th July 2017 |
| 2.5 | 37 | NA | 23rd February 2018 |
| 2.6 | 12 | NA | 10th March 2019 |
| 3.0 | 13 | NA | 15th July 2020 |
| 3.1 | 1 | NA | 3rd May 2022 |
| 3.2 | 0 | NA | 4th May 2022 |
| 3.2 | 1 | Production Version-Supported |
Go Connect Mac
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.4 | 4 | NA | 1st March 2014 |
| 2.4 | 5 | NA | 16th January 2015 |
| 2.4 | 11 | NA | 24th May 2016 |
| 2.6 | 2 | NA | 17th August 2017 |
| 2.6 | 9 | NA | 1st February 2018 |
| 2.6 | 18 | NA | 7th August 2018 |
| All versions | All | 1st November 2022 | 1st November 2023 |
Go Connect Attendant (PC Only)
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.4 | 19 | NA | 30th September 2014 |
| 2.5 | 37 | NA | 23rd February 2018 |
| 2.6 | 12 | NA | 10th March 2019 |
| 3.0 | 13 | NA | 26th November 2021 |
| 3.2 | 1 | Production Version-Supported |
Go Connect TAPI driver
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.5 | 38 | NA | 1st February 2018 |
| 2.6 | 12 | NA | 26th November 2020 |
| 3.1 | 1 | Production Version-Supported |
Unified Communicator for iOS
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.4 | 7 | NA | 5th February 2018 |
| 2.6 | 21 | NA | 19th May 2021 |
| All versions | All | 31st December 2022 | 31st December 2023 |
Unified Communicator for Android
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| All versions | All | 31st December 2022 | 31st December 2023 |
Go Connect Android Mobile Client
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.5 | 1 | NA | 31st May 2017 |
| All versions | All | NA | 29th July 2020 |
Windows Mobile Client
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| All versions | All | NA | 14th April 2017 |
Frequently asked questions
When you use a supported version and subscribe to Software Assurance, you can get technical support for the given version. If your version is no longer supported, we're not be able to provide support even if you have a valid software assurance contract and we suggest that you upgrade to a supported version or, preferably, to the latest available version.
Any new major or minor release is supported for a minimum period of 12 months. Please review the support table for latest information on supported versions.
Go Connect systems that are not licensed for Software Assurance will be unable to upgrade to later major or minor versions of the software. It should be noted that Iteration upgrades within a major/minor release do not require the Go Connect system to be licensed for Software Assurance.