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Go Connect CRM for Panasonic Solutions leaflet

Skype for Business

Skype for Business Integration

Two areas of Skype for Business integration are available through the Go Connect PC client when installed on a PC that is also running the Skype for Business client.

Although most of the call control is still done through the Go Connect client, the Skype for Business user can make calls either from the Go Connect client, or using the "Call using deskphone" option within the Skype for Business client.

If "Update Skype for Business state when on a call" is checked in the Go Connect PC client configuration, the Skype for Business client's status will be automatically set to "in a call" when the handset makes or receives a call, or "do not disturb" when the handset goes to DND.

Go Connect Lync setup

Go Connect Client Technical Information


  Go Connect Client
Infrastructure
Architecture Go Connect client is installed on the end user PC which makes a connection to the Skype for Business client installed on the same PC. A Go Connect Server is required for the Go Connect client to connect to as normal.
Licenses required (for each user who requires the functionality) Any Skype for Business CAL
Any Go Connect PC client e.g. Office, Office Plus, CRM
Skype for Business environments supported Please click here.
Call control
Answer handset From Go Connect Preview (pop-up) window.
Call Forward handset From Go Connect client.
Transfer call From Go Connect client.
Make Call From Skype for Business client or Go Connect client.
Status update
Skype for Business Client - "In a call" When Panasonic handset makes or receives a call.
Skype for Business Client - "Do not disturb" When Panasonic handset goes to DND.
For more information, please click here.